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Change Management Strategies for Digital Transformation: A Comprehensive
Overview
Organizations increasingly embrace digital transformation projects to stay competitive and
foster innovation in today’s fast-changing digital market. However, as several Ph.D. thesis
and dissertations demonstrated, digital transformation involves more than just implementing
new technologies; it also entails a significant change in organizational culture, procedures,
and mindset. The followings are some of the change management techniques covered in this
article and their implications for successful digital transformation:
Recognizing the Landscape of Digital Transformation:
Organizations must first understand the complexities of the digital landscape to begin a
successful digital transformation path. According to Johnson’s (2018) dissertation research,
it’s critical to thoroughly review market trends, consumer preferences, and technology
developments. This study emphasizes the importance of coordinating digital transformation
goals with overarching company goals to ensure a purposeful and cohesive approach to
change.
Developing a Strong Vision:
A compelling vision inspires Employees to accept and actively participate in the digital
transformation process, which serves as a driving force. A clear vision that conveys the
advantages of digital transformation to various stakeholders is essential, according to Brown’s
(2019) Ph.D. thesis. To ensure a common understanding of the result, this vision should
address the “what,” “why,” and “how” of the transformation.
Creating Successful Communication Channels:
During times of change, communication that is open and honest is essential. Smith’s
dissertation (2020) strongly emphasizes the necessity for businesses to build efficient
communication channels to share information, respond to employee problems, and get
employee feedback. This makes it possible to develop a welcoming workplace that promotes
teamwork, lessens resistance, and increases a sense of ownership among employees.

Developing Change Leadership Skills:
Leading change is essential for advancing digital transformation. In her doctoral dissertation,
Martinez (2017) claims that effective change agents must have a particular set of skills,
including strategic thinking, adaptability, and the capacity to motivate and empower people.
Organizations should foster change leadership skills through training programs, mentoring,
and coaching to achieve successful change implementation.
Empowering Employees:
The active participation and empowerment of employees are essential for the adoption of
digital transformation to be effective. Organizations should concentrate on building a culture
of ongoing learning and experimenting, according to Thompson’s work (2021), which
Thompson references in her dissertation. This includes giving people the chance to receive
training, promoting knowledge exchange, and identifying and rewarding innovative conduct.

Employees that feel empowered are more likely to welcome change and advance digital
efforts.

Managing Change Resistance:
Organizations must actively manage resistance to change during digital transformation
because it is a common human reaction. The need to determine and treat the underlying
causes of resistance is emphasized in Davis’ (2018) doctoral dissertation. Assessments of a
company’s preparation for change, the use of change agents, and employee participation in
decision-making can all help. Resistance can also be reduced through open communication
and benefits clarification.
Conclusion:
The complicated digital transformation process requires careful planning, carrying out, and
managing. Organizations must implement effective change management techniques to lead
organizations through the transformation process. Organizations can increase their chances of
successfully navigating digital transformation by comprehending the digital landscape,
developing a compelling vision, establishing effective communication channels, developing
change leadership competencies, empowering workers, and managing resistance.
Dissertations and Ph.D. thesis offer unique insights that can be used to create and practice
effective change management methods in digital transformation.
Keywords: Digital Transformation, Dissertation Writing Service, Academic Research Paper
Writing Service, Thesis Writing Services, PHD Thesis Writing Services
References:

Brown, M. (2019). Crafting a compelling vision for digital transformation: Communicating
the benefits to stakeholders. (Unpublished doctoral thesis). ABC University.
Davis, L. (2018). Managing resistance to change during digital transformation: Identifying
root causes and implementing strategies. (Unpublished doctoral thesis). MNO University.
Johnson, A. (2018). Digital transformation: A comprehensive analysis of industry trends,
customer demands, and technological advancements. (Unpublished doctoral dissertation).
The University of XYZ.
Martinez, R. (2017). Building change leadership capabilities for successful digital
transformation. (Unpublished doctoral thesis). GHI University.
Smith, J. (2020). Effective communication channels for navigating digital transformation:
Addressing concerns and fostering collaboration. (Unpublished doctoral dissertation). DEF
University.
Thompson, S. (2021). Empowering employees for digital transformation: Fostering a culture
of learning and experimentation. (Unpublished doctoral dissertation). JKL University.
Wilson, T. (2022). An iterative approach and agility in digital transformation: Adapting to
evolving market dynamics and emerging technologies. (Unpublished doctoral thesis). PQR
University.

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Issues in Global Business and Strategic
Concepts
Case Study Analysis of Hewlett-Packard (HP)

Executive Summary

In the contemporary business environment no organization is left untouched by the impact of
globalization. Globalization is both a blessing and curse for organizations. It is mainly because
with globalization companies are offered a number of scopes to expand and gain long term
sustainability. But at the same time it raises a number of global issues that act as hindrance and
thus adoption of successful strategies to overcome the same are highly critical.
In this paper the case of Hewlett-Packard (referred to as HP from now on in this paper) is
discussed in details with regards to global issues faced by the company, solutions crafted by
them to overcome such issues, evaluation of solutions and finally proposing suggestions based
on analysis.
Based on analysis it was discovered that the major issues confronted by HP are four-fold. They
are namely, ineffective strategic expansion through inorganic measures, cultural diversities,
inabilities to cope up with changing nature of global business and lack of innovation and

entrepreneurship skills. In order to combat these issues, HP has resorted to a number of
strategies. Some of these strategies were successful like management of cultural diversities
whereas others failed to achieve desired objectives. Upon in-depth analysis it was also revealed
that mostly it is internal inabilities of HP that prohibits the company from overcoming global
issues. The study finally proposes that HP needs to pursue turnaround strategy along with
adoption of practices like lean management, transparent communication systems, whistle
blowing and investments in research and development to support innovation for sustained
development in long run.

  1. Introduction
    Hewlett-Packard, one of the prominent global IT giant has its roots in a rented car garage in Palo
    Alto by two Stanford classmates, Bill Hewlett and Dave Packard. Initially, with the impending
    resources constraints, the firm instigated with audio oscillators required in sound engineering but
    gradually over the years, through innovation and leadership, it developed a product portfolio
    encompassing hardware, software and allied services to an expansive clientele of both large and
    small and medium sized enterprises from public and private sectors across the globe (HP 2015) .
    From its inception in 1939, the company has evolved across seven business vertices: “Personal
    Systems, Printing, Enterprise Group, Enterprise Services, Software, HP Financial Services and

    Corporate Investments” and ranks 35 th in the latest list of most valuable brands of the world by
    the Forbes Magazine (Forbes 2015) . The firm is currently being spearheaded by Ms. Margaret
    Whitman as the CEO (Forbes 2015) . However, HP has its share of hardships and challenges as
    well especially emerging from the globalized economic business landscape where markets are
    approaching saturation, competition is getting intensified and technology is evolving at a rapid
    pace. Innovation is regarded as the sole saviour (Gault 2010; Atkinson & Ezell 2012) . This
    report presents that key strategic issues confronted by the IT titan and how the firm has
    succumbed to its wrong decisions and dubious strategic moves. The report explores each of the
    issue in-depth while critically analysing the firm’s subsequent strategies based on a thorough
    secondary investigation based on management theories and business information.
  2. Background to Case Study

5 | Page
As per the reports of Gartner (2015) , HP was the global number one firm in personal computer
manufacturing from 2007 to the second quarter of 2013. It was then, Lenovo surpassed it. This is
just the tip of the ice berg. The problems at HP are much graver.
Strategic management has emerged as one of the most critical functions of contemporary
organisations. Top level managers make strategies to tackle issues and complexities imposed by
the excessively dynamic and complex businesses environment (SRINIVASAN 2014; Hitt et al.
2012; Orcullo 2008) . The decisions firms make for business have repercussions for years (Hitt et
al. 2012) . HP is no exception to this. Firstly, it acquired Compaq Computer in 2001 in
anticipation of leveraging the PC market globally and outshining the Asian counterparts.
Strangely, the decision makers ignored the by now matured PC market and absence of internal
innovation system at Compaq. Further, in 2010, HP again acquired financial crisis stricken Palm
as a gateway to the emergent mobile devices market. This served no purpose as HP was a
follower of Apple and Palm brought its own plethora of issues. Similar blunder was acquisition

of software company Autonomy. HP wanted to ride on external sources of innovation and
ignored the importance of internal innovation practices (Mourdoukoutas 2011) . Other strategic
issues were that CEOs were getting changed quite often (four CEOs in seven years); HP’s tablet
PC was a total flop and uncertainty about the key business segment: personal computers. There
was a lot of internal unrest, feuds and scams etc. that made HP miss out on business
opportunities. This led to the trajectory of declining revenues and bereaved market share (Bandler
2012) . These issues clubbed with extravagant acquisitions led to a massive downsizing initiative.
This was also attributed to unnecessary focus on cost-cutting rather than innovation (Kalb 2012) .
The case report explores these issues in light of the strategic management literature to bring out
the impact of the strategic decisions that led to the misery of this renowned
IT firm and also

6 | Page
focusing on remedial measures through which HP can regain its glory through innovation for
which it is was always known.

  1. Methodology of Analysis
    The case is analysed on the basis of the data and information acquired from the secondary
    sources like published journal, article, books, literature review, articles published in magazines
    and newspapers. Only popular and authentic sources of information have been referred and duly
    acknowledged in the paper. Blogs and unworthy websites, books, journals have been ignored.
    Facts and figures are reported only based on company’s website, newspapers, business
    consultancies and government’s official websites.
    The analysis of the issues have been done through the case study mechanism where each issue is
    explained, linked with relevant theories and literature and then a solution is proposed based on
    the inferences.
  2. Issues and Problems
    Out of a number of issues faced by organizations like HP while undertaking business in a global
    platform some of the most critical ones are identified and discussed in this section. These issues
    primarily relate to four major areas strategic expansion through acquisition, cultural diversities,
    changing nature of global business management and innovation and entrepreneurship.

7 | Page

Global Issues
Affecting HP

Management of
Cultural Diversity in
Workforce

Frequently
Changing CEO’s and
Focus on Cost
reduction against
Innovation

Mass-
Customization due
to dynamic
customer tastes
and preferences

Ineffective Strategic
Alliances and
Acquisitions

Figure 1 Global Issues Affecting HP
Source: Author

Strategic expansions are a road to market development and product development which helps
companies to diversify their risks by thus gain long term sustainability. HP too in lieu of
diversifications and expansions underwent a number of strategic alliances. But these alliances
and acquisitions in many circumstances left the company in utter dismay (Bandler & Burke
2012) . A number of acquisitions by HP namely of companies like Autonomy, EDS, Palm, and
Compaq resulted in huge losses for the company within a short span of time. The consequences
were downfall of company’s market value. Though HP paid out 25 billion USD for acquiring
Compaq but had to write it off in only 1.2 billion USD (Nuttall 2012) . Similarly, in 2012, in spite
of the fact that HP paid 14 billion USD for acquiring EDS in 2008 but it was written off for only

8 billion USD (Nuttall 2012) . These two instances depict inability of HP to take right decisions
to support strategic expansions through strategic alliances.

The second issue that was faced by HP in global arena was managing with dynamic consumer
tastes and preferences. For companies in order to excel in global markets standardization is
generally considered to be a preferable option (Powers & Loyka 2007) . But as HP planned to
cater international markets, it was challenged with the problem of customized consumer
requirements. The consumers not only sought for quality products but they also wanted tailor-
made products that too with faster deliveries (Feitzinger & Lee, 1997 ; Huang et al, 2015) .
Tailoring of products for consumers which are spread across the world at cost effective prices
was highly challenging for HP. These changing customer requirements affected all business lines

of HP ranging from computers to printers to medical related products.
Thirdly, while operating successfully in international markets, HP has been also exposed to
issues related to cultural diversities and business ethics. During its initial period, HP was facing
problems related to understanding and managing diversities among employees culture that was
prevalent within the company. It was mainly because people from differing cultures, origin and
expertise from across the world were working for HP (Kamal & Ferdousi 2009) . Presently the
organization employs more than 3 lakh people across the world and thus management of
diversity is highly critical.

9 | Page

Figure 2 Number of employees in HP between year 2001 to 2014

Source: (Statista 2015)

Another major issue faced by HP is related to entrepreneurship and innovation. Being in an
industry that is exposed to dynamic business environment and is completely driven by
technology, innovation is the key to its success (Brem & Voigt 2009) . But in many instances, it
has been observed that the policies of HP were more driven by cost minimization rather than
focusing on innovation (Kalb 2012) . As a result of which HP’s investment in research and
development was reduced to a large extent. The major reasons put forward for the same was
enhancement of organizational efficiency through massive cost reductions. Even Chief Executive
Officers (CEOs) in HP have been changed very frequently which has affected its operations in
global markets to a greater degree (Thibodeau 2012) . It is due to this a number of investors have
switched over dumping HP’s share resulting a loss of approximately 60 billion USD in two years
between 2010 to 2012 (Hartung 2012) .

10 | Page

  1. Solution
    To recover from problems identified above that have affected HP vehemently since a long time,
    the company has undertaken a number of steps to overcome the same. It is due to these measures
    that HP has been yet able to manage its position within top 10 among Fortune 500 companies
    (Bandler & Burke 2012) .
    For overcoming issues related to mass-customization through minimized costs, HP set up
    manufacturing and designing units in economies where cost of production is low primarily due to
    abundance availability of resources at lower costs (Porter 2008) . These countries were mainly
    those who belonged to Pacific Rim along with Indian subcontinent (Pearson Higher Education
    n.d.) . This helped the company to produce customized computers and servers at lower prices by
    capitalizing on costs related to human resources, taxes and impediment in shipping. Further such
    set ups helped HP to enhance efficiency in form of augmented production along with innovative
    designs, quality development and effective distribution mechanisms. Such activities helped HP

    in overcoming wastefulness that was acting as a hindrance in organization’s global operations
    ultimately resulting in enhancement of competitive edge (Porter 2008) .
    Management of diversity in HP has always been a major concern. With changing times and
    dynamics of diversities in workforce, HP has also been responsive towards them (refer annexure
    1) and designed new strategies to cater diversities as depicted in figure below.

11 | Page

Figure 3 HP Way of Diversity Management
Source: (Kamal & Ferdousi 2009)

In order to support a strong work culture in HP that is free from all diversities related issues the
company designed ‘open corporate policy’, ‘management by objectives’ and ‘management by
walking around’ (Menke et al. 2006) . These policies were also adopted by the organization to
support development of a culture that would in turn support innovation.
Though HP has been suffering from a number of issues but under the leadership of its new CEO,
Meg Whitman, the company has been able to stabilize its activities (Merchant 2012) . The
company has enhanced efficiency and has been able to minimize costs also. Further under new
leadership the organization has adopted ‘Turnaround’ strategy that will fetch HP with long term
profitability and sustainability (Merchant 2012) . It is this innovation that motivated company to
depart from its core business and venture into markets related to cloud, solutions and
software were expected to fetch the company with higher profitability through increased margins
(Dediu 2013) . Innovation has always been the driving factor for HP which is the reason behind
emergence of Silicon Valley but then the same needs to be revived. Thus under the new strategic

12 | Page
orientation, HP would focus on HP Multi Jet Fusion Technology and Sprout that will aid the
company to rejuvenate its existence and thus gain long term sustainability (Moorhead 2014) . The
benefits from these innovative technological solutions are yet to be realized (Moorhead 2014) .
Irrespective of this fact, these innovative approaches are expected to revive HP’s declining
position.

  1. Evaluation
    The present position of HP can be evaluated using the (Boston Consulting Group) BCG Model.
    The model is a matrix of 2×2 which depicts the position of a firm / product / service in terms of
    market share and market growth as depicted in diagram below.

Figure 4 BCG Matrix Analysis
Source: (Schermerhorn 2010)

In current situation HP which is predominantly operating in markets of personal computers is
considered to be a market experiencing lower growth. In order to compete in the same, HP
resorts to lower profit margins for sustaining competitive pressures (Kalb 2012) . Based on such
facts it can be stated that presently HP is operating in the Dog category. This indicates presence
of very minimum scope for the company in future if continued to do business in the same

13 | Page
segment. The company is having a tough time in surviving with such a product portfolio. Further
when the main priority of HP should be adoption of retrenchment strategy, HP on the contrary
has been resorting to growth and diversification strategies. It is evident from the number of
strategic acquisition that has been executed by HP. Retrenchment strategies provides an
organization with opportunities to condense organizational operations and thus concentrate on
selected few that will support company with long run financial stability and sustainability
(Schermerhorn 2010) . In addition to the above without innovative approaches, it is almost
impossible for HP to revive its position in such industry.
The organizational system of the company is very intricate making it difficult for CEOs to
understand the same (Enderle 2011) . Before they are in a position to understand and act, a new
CEO emerges which has adversely affected HP’s growth and culture. Thus the major issue that is
affecting HP is lack of effective leadership. None of the entrepreneurs so far who have been

leading the organization have been able to prove their entrepreneurial skills as classified by the
entrepreneurship model depicted below.

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1.1 AC 1.1 Explain the importance of strategic human resource management in
organizations
Strategic human resource management is related to the development of human resources
strategies in synchronization with the mission, vision and objectives of an organization in a
way such that the organization’s goals are accomplished. An organization should have the
ability to frame such human resource strategies which will enhance the overall productivity
of the organization (Durai 2010) .
The strategic human resource management in Tesco has been like the backbone of the
company in achieving success at the time of diversification into different sectors for business
activities. The organization through its strategic HRM has been able to develop its business
embedded with technical expertise, integrity and customer oriented globally (MacLachlan

2009) . For developing a vibrant strategic linkage of human resource with its corporate
strategy the company had designed a transformational coaching programme for the growth
and capability development of its mangers followed by an effective feedback procedure. The
programme aimed at communicating business priorities of the organization to its personnel
and building effective leaders as its competitive advantage (Churchard 2010) . In order to
augment the customer value the organization invests highly on recruitment, employee’s
training and infrastructures (TESCO 2012) . Tesco maintains a healthy relation with its union
partner and believes in employee’s participative decision making process for the
accomplishment of organizational goals (Wilton 2010) .

With a change in organizational culture Dell has been able to build a strong position in the
market. The company shifted its focus from just attaining growth to talent management,
leadership building and framed global vision (Scott 2006) . Dell strives for building a
competitive strategy for becoming a low cost player in the market. To have an alignment with

its business strategy the company renders its human resource services with the help of
technology that is through web. Through the company’s intranet its HR team have been able
to carry out various HR activities with the help of a variety of web applications such as
hiring applications or tools, management reports, automatic employee reference system,
updating of employee’s information to cite a few. This has helped the organization to
increase the performance of its employees in many ways such as development in
productivity, self-service, outsourcing as well as self-service. Along with these the company
has been also able to reduce its cost of carrying out human resource operations as less

manpower is required in performing automated activities and it is less time consuming as
well (Gary & Varkkey 2010) .

1.2 AC 1.2 Assess the purpose of strategic human resource management activities in
an organization (Siemens case study)

The key purpose of developing a strategic human resource management is to have an
alignment between the human resource strategies and organization’s business strategies. Such
integration will help an organization in attaining sustainable competitive advantage.
Integration in human resource signifies an alignment between the human resource policies
and the policies of other business operations in an organization such as finance, informational
technology, marketing, production to cite a few (Vedd 2003) . However, the purpose of
designing a strategic human resource management is not only having an integration between
HR and corporate strategy rather the aim is also to have an integration between decisions

regarding the organization’s personnel with the expected output of the organization. An
organization need to align human resource management with the corporate planning system,
focus on the human resource activities that will help in the accomplishment of organizational
goals and should undertake actions that will help in building strong personnel-management
relationships (Dhar 2008) .

The main purpose of Siemens behind designing a strategic human resource management is to
meet global challenges. Siemens operates in highly competitive technological market which
is continuously developing which makes it imperative for the organization to have an
effective HR strategy so as to develop and grow its personnel on continuous basis through
frequent trainings. Various trainings imparted by the organization are like class room
training, apprenticeship training to cite a few. The organization also organizes management
development and education program so as to keep its employees up to date regarding the
changing market trends and requirements. Siemens encourages global team work as part of its

human resource strategy. The employees in the organization are expected to understand work
and perform across every departments, disciplines and regions. The main purpose of Siemens
behind such strategy is to enable its employees to handle multiple responsibilities in the
global market and infuse a feeling of oneness and a vital part of corporate among its
employees. In order to compete in the global market Siemens also redesigned its performance
management system which constitutes of assessing its employee’s performance on regular
basis followed by an effective feedback system. This will help its employees to augment their
competencies and potentiality. The management will also be in a position to identify the
existing competency gap and the remedial measures that needed to be taken to bridge such

gap. The organization believes that in order to attain long term growth and increase
shareholder value it is inevitable to build a motivated and satisfied human resource pool.
Therefore Siemens provides career development and growth opportunities, fair compensation
benefits, cordial work culture to cite a few to its employees by developing a strategic human
resource policies and practices. This will in turn help the organization to prosper in the
market. To gain success in the global market it is vital for an organization to have an effective
cultural diversity management system. Therefore Siemens promotes a culture of
transparency, openness and fairness in its organization to deal with the culturally diversified
workforce in its system (Bhatia 2005) .

1.3 AC 1.3 Evaluate the contribution of strategic human resource management to the
achievement of an organization’s objectives (Siemens case study)
Siemens has repositioned as well as redesigned its organizational and human resource
strategy which contributed significantly in meeting the business objectives. Siemens has
divided its business strategy into organizational strategy and human resource strategy in
which human resource strategy has been framed in alignment with the organizational
strategy. While the business strategy of the organization was framed to augment the
organization’s capabilities, the human resource strategy was framed in a way to guide the
actions of the organization’s personnel and maximize the human potentialities so as to
achieve competitive advantage. For an effective execution of human strategy the company

has divided human resource activities into design and consulting services, service centres and
strategy. The service centre of human resource is concerned with carrying out daily human
resource functions effectively. The strategy and design division of human resource is
responsible for conducting an external environmental analysis. Based on such analysis the
group is expected to carry out the human resource activities such as recruitment,
communications, and appraisal to cite a few in a way so as to have a considerable
contribution on the organizational success. The consulting service group provides guidance to
the organization in respect to the formation and implementation of organizational strategies
(Chanda 2007) .

The human resource strategy of Siemens consists of imparting frequent training and
education to its personnel which is based as per the business requirements of the company for
building and developing competencies of its employees globally. This strategy acts as a pillar
of global success for the company (Siemens 2015a) . To have a strategic recruitment process

8
Siemens PLM software has strategic affiliation with various organizations to build up the
future engineers, technologists and leaders. By this way Siemens will be able to recruit highly
skilled and qualified personnel in future which will in turn enhance the quality of business of
the organization hence leading to success (Siemens 2015c) .
Siemens had realized that recruiting right candidate, imparting training and retaining talent is
imperative to achieve success. Siemens therefore to have a valuable top-notch recruitment,
compensation, employee development, performance evaluation and retention process to cite a
few globally collaborated with the success factors solution. With these the organization has
been able to standardize and integrate its human resource process. Collaboration with success
factors solutions has enabled the organization to have global insight for growth and human
resource planning. Through these cross border managers are being able to exchange
information globally and take quality business decisions (Siemens 2015b) .

1.4 AC 2.1 Analyse the business factors that underpin human resource planning in an
organization (Either dell or tesco)

Human resource planning constitutes of application of planning procedure to the human
resource requirements of a firm. In order to have an effective human resource planning the
plan should be linked with the operational and strategic planning process of a company
(Prasad 2012) . The main objective of a human resource planning is to motivate personnel in
an organization, enhance customer experience quality and focuses on enhancing creativity,
commitment and development in an organization. Human resource planning enables an
organization in determining the future demand for labor as well so as to meet the projected
needs of an organization (Deb 2006) .

Various factors related to the external environment of an organization may influence the
objectives of an organization and the human resource requirements to meet the organization’s

9
objectives. Some of the factors related to the business of an organization which acts as
influencing factors are like governmental control, economic circumstance of a place, and
prevailing competition in the market and changes in the labor force. Governmental control
includes rules and regulation framed by the state or local government. Economic condition of
a place implies the recession, inflationary condition, level of employment to cite a few of a
place. The prevailing competition refers to the major players or the number of exits and entry
of players in the market and business that strives for absorbing the same workforce whereas
changes in the labor force implies the composition of labor or supply and demand of labor in
a particular market (Byars & Rue 2008) .

One of the major objectives of human resource planning at Dell is to assist the organization in
the accomplishment of goals and attain competitive advantage thus enabling the organization
to beat various external and internal business factors. The organizational human resource
planning (OHRP) process has been the key factor behind the success of Dell. The
organizational human resource planning process enables Dell to forecast the demand for
labour well in advance so as to augment the growth of the organization. The human resource
planning process of Dell engages in identifying the vacancies for key jobs in the organization
well in advance. Along with these the process also involves competency mapping which is
done by measuring the performance and quality of the organization’s high performers. This
enables an organization in deciding what kind of skill sets can be expected from the new
recruits. The organization implements flexible deployment of its human resource personnel
for an effective operation of OHRP process. During the lean time of recruitment and peak

time of sales the recruitment team is deployed in the sales and customer service team to
contribute in the sales of the organization (Rao 2010 ; Holzner 2006) .

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Assessment Criteria 1.1 Explain how models of organization culture can be used to achieve
organizational objectives.
Siemens in order to achieve its strategic and operational objectives of expansion into automation and
digitization need to enhance its corporate culture as well along with other business strategies. The company
can consider the various dimensions of culture as proposed by Geert Hofstede (Browaeys & Marie-Joelle,
n.d.). As per Geert Hofstede there are five cultural dimensions which are:
Power distance: the power distance is defined as the extent to which powers are dispersed unequally in the
organization. As per these dimension Siemens need to develop a culture of cordial relationship between
superiors and subordinates bridging the status gap. Managers should not be viewed as dictator by its
subordinates.
Individualism vs. collectivism: In case of Individualism culture employees are more self centered and
maintains less interpersonal relationship with others in the organization whereas in a collectivism
organizational culture group integration is of high importance. Siemens through effective training and
development should try to promote group cohesiveness in the organization.
Masculinity – Femininity: This dimension is related to the gender discrimination in terms of values. Siemens
should maintain a balance in distribution of job roles, responsibilities and remuneration between its both
male and female workers.
Uncertainty Avoidance: This relates to the tolerant point of a member to face any uncertain circumstances in
the organization. Siemens through its tactful operation strategy need to develop a culture of low uncertainty
avoidance.

Long-Term vs. Short-Term Orientation: A long term orientation values job more than customs and relations
whereas organization inhibiting short term orientation values its worker and its belief system. Siemens need
to be sensitive towards its organizational as well as employee’s value system.

Assessment Criteria 1.2 explain the difference between organizational and national culture
Germans believe in focusing on the task assigned to them. One of the dominant issue and central part of all
business interactions is the performance of the task. German culture also defines the type of communication.
The relationship level takes up a more subservient role in proficient life. Additionally, there are numerous
bylaws, regulations, techniques and methods in the German companies. Written agreements and contracts
are preferred by the German business people. Non-compliance to these rules and regulations may invite

3
penalties and rigid consequences. Though this culture foster consistency and mutual obligation yet it leaves
no room for suppleness and individual fortitude (Expatica Germany, 2014) . Siemens also follows the same
corporate culture of their home country to a great extent
.

(Cheng & Seeger, 2011) carried out a study to assess the corporate culture of two different countries and
find out whether the incompatible cultures may lead to synergy effect or not. He found out that
understanding of cross culture is indispensable for mergers and acquisitions. Siemens is considered as the
model of German engineering expertise. It has long-standing custom of worker synchronization and
influential employee’s assemblies. Siemens also follows the German pattern of following standard operating
procedures and processes. Moreover, Siemens observes a systematic process for decision-making and lay
emphasis on detailing and performing task in order assigned.

As per the report of (CGMA, 2014) , Siemens have executed transparency in their meetings by encouraging
uncluttered debates on moral issues and the ways to handle them. Such unambiguousness includes the
exterior reportage of obedience linked progresses (Passport to trade 2.0, 2014a) stated that the Germans have
inclination to be extra casual about time and constantly make certain they can manage time for the purpose
of marketing. It also asserted that Germans are culturally aware and they have anticipations that others
should understand them as an independent country. They are straightforward in their language and
interpersonal communications in the organizations are largely belligerent and emphatic. Hinner (2009)
stated in Cheng et al (2011) that Germans think that trivial talks are spoiling time activity as it has nothing to
do with the work they are doing. German executives tend to offer their views in more of an argumentative
style and open vocal belligerence appear to be endured more in the German society.

Germans observes low degree of flexibility and spontaneity in attitudes and values. They have clear
demarcation between the things and people which enable them to live an organised life. Unexpected changes
in the transactions in the business are not welcomed by them even if it is beneficial for them and they abhor
absurdity in business as they take it very seriously. Moreover, colleagues do not require or presume to be
admired is the corporate culture of Germans (Passport to trade 2.0, 2014b) . Siemens observes the culture of
maintaining quality in their organization. Executives and employees in the organization are highly motivated
and work towards improving the quality standards. In addition to this, ownership and equity culture
prevalent in Siemens nurture a sense of belongingness among the employees of the organization. Thus,
Siemens’ culture and German culture are more or less same and quite well aligned.

Assessment Criteria 1.3 analyze the corporate cultural profile in an organization

4
Siemens is one of the most successful companies of Germany in the field of worldwide electronic market. It
attained such a respectable position by delivering sustainable value to their customers (Siemens, 2005) .
Siemens was formed in 1847 in Berlin by two men namely Telegraphen-Bauanstalt von Siemens & Halske.
It emerged as one of the most successful and highly reputed company of Germany. Siemens attained a
leading position with the invent of telegraph, dynamo and primary x-ray machine for the human beings
(Simens, 2008) .

Siemens is one of the premier corporations of Germany. It is one the giant corporate in the field of
electrochemical and electronics. Like any other German Export firms, Siemens AG also targeted U.S.
markets. Investments in research and development have been made by Siemens aggressively. It has a
remarkable position amongst companies of U.S. as the recipient of copyrights and donor to prominent
American universities and academies for co-operative research plans. It’s because of qualified German
public and training system which facilitated in essential human capital required by Siemens to be at leading
position in highly competitive electrochemical industry (Siemens, 2009) . As per the report of (IBEF, 2013) ,
Siemens is international participant in integrated circuit technology, engineering and electronics. A SMART
strategy was launched by the company in 2009 focussing on affordability, reliability timeliness and
maintenance free perspectives of the products. Additionally, the company transformed from being
workforce-centric from consumer-centric. The company claims of having highly contended employees.
Siemens stands as the largest technology company of the world. It has made many technological
modernizations in the areas of power, healthcare, engineering and substructure (Siemens, 2014b) . One of the

key strategic step taken by Siemens is the localization which is the key behind is success all over the world.
Strategic initiatives taken by Siemens and launching at appropriate time, emphasis on the workforce and
escalating sales channels leads to the prosperity of the company (SMC, 2015) .
Compliance with the internal and external rules and regulations of the company is required for the achieving
full social potential of corporate responsibility. Observing compliance with the law and regulation is seen as
the part of their self-image and corporate culture by Siemens. The company finds the need to outlook

acquiescence as a face of their corporate values and as fragment of a dynamic company and administrative
culture. This modification is buttressed by the Compliance Program of Siemens, which is alienated into the
following three mainstays: Prevent, Detect and Respond (Siemens, 2013c) .
Siemens is of the view that a company cannot reap the benefits of its outstanding strategies if they lack in
strong culture. The company therefore aims towards fostering ownership culture which encourage every
employee of the organization to strive towards long term success of the company (Siemens, 2014b) .
Siemens has a culture of strict adherence to company policies and values. The analysis also provided that the
company lays high emphasis on duly complying with its corporate social responsibility. In addition to this,

customers are the most important stakeholder in company’s culture. But there are inherent loopholes in the
company relating to leadership gaps and communication gaps.
Assessment Criteria 1.4 Discuss the impact of an organization’s corporate culture in achieving its objectives
An organization’s cultural climate has significant impact on the way it attains its objectives in the short-run
and long-run. Siemens aims at customer satisfaction, quality maintenance, strict policy adherence and
stakeholder development (Siemens, 2011) . As per the report of (Siemens, 2011) , the quality culture
prevailing in the organization pay emphasis on the customer as the key factor for the continuous success of
the organization. They are keen in incessant enhancement of their quality as a part of their top priority. A
satisfied customer is fundamental to success of any organization. He expects the quality for the price paid by
him. In Siemens, executives are aware of importance of maintaining quality and workforce are categorized
by their extraordinary mind-set of quality control. Managers of Siemens are of view that success of their
organization is reliant on their inventive fortes and exceptional quality of their merchandises and solutions.
In the report presented by (Siemens, 2014b) , the ownership culture is widespread in the organization which

is responsible for the sustainable business practices prevalent in the company. In Siemens, every individual
assumes that fulfilling his or her responsibility is imperative for the success of the company. Right from the
board of director to trainee embrace the culture to treat the company as of their own and act accordingly.
The company rely on strong culture for its long term success and believe that worker stakeholders perform
sensibly and are focused on to the long term when they unswervingly contribute in their company’s
achievement.
People oriented approach adopted by Siemens nurtures diversity of experience and expertise and is reflected
in their success and they have versatile workforce which through their knowledge and expertise strive for

high productivity and profits. Siemens believe the company is obliged that it has employees that identify
with the organization and are highly committed towards the positive development of the company. The
equity culture is prevalent in organization which fosters the sense of belongingness and responsibility
towards the organization. Siemens believes this culture to be decisive for the long term success of the
company (Siemens, 2014a) .
Assessment Criteria 2.1evaluate the existing climate of an organization
Organizational climate is defined as the perception of an employee regarding an organization’s policies,
values, practices, behavior and environment to cite a few. A crucial relation lies between organizational
climate and individual’s performance and behavior (Srivastava, 2005) .
Siemens global business strategy of sustainability forms the core aspect of its internal and external
organizational climate. Siemens internal organizational climate is build of integrity in its business operations
as it follows legal and ethical code of conduct in dealing with internal as well as external business partners.

6
The company maintains ethical standards in its financial activities as well. Siemens have got employees
from different cultural background and the company manages diversity through imparting effective training
and development program, maintaining a non discriminative attitude towards employees from other nations
and providing equitable rights to both men and women (Siemens, 2013b) . The company discharges its social
responsibility towards its employees and society by following policy for environmental protection, health
management and occupational safety in its business activities (Siemens, 2013b) . To enhance employee’s
welfare in the organization Siemens extended the maternity leave period from 120 days to 180 days in 2011
and also adopted work from home policy for employees in 2013 where employees could work from home
once per week (Siemens, 2013b) . The company also provides its employees an opportunity to purchase
company’s stock. It spent around dollar 42.4 million in 2013 for training and development program to
enhance employee’s skill and maintain high performance culture. It also introduced leadership development
program to build future leaders for beating global challenges. Siemens was honored as among the Best
Companies in People Management practices in 2013 (Siemens, 2013b) .
Siemens external organizational climate framework is build of maintaining cordial relationship with its
various stakeholders. It provides superior customized service to its customers globally. It maintains amicable
relation with its investors by providing quarterly reports, annual reports and other relevant information
timely. In order to augment relation with suppliers globally it imparts training to enhance suppliers skills
free of cost. Siemens also maintains close contacts with the government, policy makers and other

administrators for its organization interests (Sustainability Report, n.d.) .
As per the report of (Simenes, 2007) , there are few companies in the world that boasts a long tradition and a
corporate culture. Siemens is of one them where management of the organization take due care of the social
responsibility while making any corporate decisions. Ever since the company was founded, it has always
been committed towards transferring its legacy to the next generation. The company’s culture exhibits itself
as a fellow of society and that they are modelling upcoming era not only with their inventions, but also with
their instruction and on-going edification. Since long, enduring discourses with inner and outer groups of
investors is inevitable part of corporate culture of the organization. Siemens corporate culture encompasses
unbiased radical posture, admiring liberty of outlook and regarding the encountered diversity in their
overseas undertakings as enrichment of their business as well as corporate culture.
Assessment Criteria 2.2 Recommend ways to improve corporate climate in an organization
Siemens, the engineering giant manufacturing organization in German faced a scandal in 2006 against
bribery. Employees in the organization were accused of paying bribes in millions of Euros to the officials in
order to gain contracts from large organizations and even government around the globe. Due to this business
irresponsibility and unethical act Siemens lost its creditability and goodwill in front of its investors,
employees and society as a whole. The organization was declared incompetent in handling business affairs.
As a response to the scandal and to maintain integrity Siemens appointed
external investigators from New

7
York law firm to carry out a rigorous internal audit in the firm. After the audit process several reasons
popped out which were held responsible for the scandal to take place such as a belligerent expansion
strategy adopted by the organization due to which employees began to perceive that bribery is a part of the
corporate climate to achieve tough performance targets and meet business objectives, complex
organizational structure and poor quality of accounting system (Graham & Gillespie, 2012) .
Poor leadership quality of the managers in Siemens was one of the greatest reasons for such scandal to take
place. In order to enhance the corporate climate Siemens can follow some of the recommendations as cited
(George Bradt, 2013) . Siemens need to change its corporate culture and environment due to its rigorous

expansion objectives in order to sustain its competitive advantage. Employees in the organization need to be
adaptable to organization’s cultural changes which can be developed by imparting effective training and
education.
Employees should be clearly communicated regarding the company’s value system vital to achieve present
and future organization’s success where there should not be any place for unethical behavior. Employees
need to develop a responsible and positive attitude towards organization’s culture and enhance skills to
maintain good relations with the organization’s various stakeholders such as customers, investors to cite a
few. Above all the organization need to conduct effective learning and development session for leadership
development in the organization. Employees at all level need to possess a leadership quality to decide upon
right and wrong and to meet the business objectives responsibly and ethically.
Assessment Criteria 2.3 propose a framework of organizational values that meet the specific strategic and
operational needs of an organization
The strategic and operational objective of Siemens is to expand into the world of automation and digitization
after electrification (The Economists, 2014) . The company aims to reduce the existing bureaucracy in its
organization, develop and expand business portfolio and implement projects more efficiently (The
Economists, 2014) . In order to meet its objectives the organization has plans to undergo a change in
organizational structure with a reduction in number of group divisions and downsizing of employees

followed by redeployment of few staffs. Along with a change in organizational structure Siemens believes
that a change in organizational culture is essential for effective expansion and operation of business
portfolios (The Economists, 2014) .
A change in organizational culture would mean a need to introduce new competing organizational value
framework to meet the global challenges and change management (Cameron, 2006) . Leaders in the
organization need to undertake the responsibility of building value system and diffusing the same into the
employees of the firm. Signifying values forms a pillar for any strategic and operational decisions. Values
once framed, understood and followed speeds up the business activities and decisions (Madhavan, n.d.) .

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