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Introduction:

ChatGPT is a tribute to the extraordinary advancements made in natural language processing in the dynamic field of artificial intelligence. ChatGPT, created by OpenAI, leverages the GPT-3.5 architecture’s capability while breaking down barriers and redefining how humans engage with technology. As we explore ChatGPT’s capabilities, it becomes clear that its influence goes beyond simple communication.

The Birth of ChatGPT: 

ChatGPT is the result of OpenAI’s unwavering quest to improve language models. The GPT (Generative Pre-trained Transformer) architecture is at its foundation and represents a substantial advancement in natural language generation and comprehension. ChatGPT has been trained on various datasets and has learned different linguistic nuances, allowing it to reply contextually and produce human-like text.

Conversational Mastery: 

At its core, ChatGPT is a master of conversation. It has risen to the top of applications like customer care and virtual assistance due to its meaningful and contextually appropriate communication capacity. Businesses use ChatGPT to speed up client interactions, give quick and precise answers, and improve user happiness. By linking the road between humans and machines, ChatGPT-powered virtual assistants enable fluid and natural interactions.

Extraordinary Writing Companion: 

Content producers, rejoice! In the field of writing, ChatGPT has become a crucial ally. ChatGPT contributes its unique flair to the writing process, whether for articles, blog posts, or marketing copy. Beyond simple grammar checks, the writing helper can actively participate in ideation, suggest changes, and stimulate the creative process. ChatGPT also offers comfort to programmers because it generates code snippets from descriptions in plain language, speeding up the coding process.

Educational Empowerment: 

With the introduction of ChatGPT, the educational landscape underwent a paradigm shift. No longer do students battle alone with homework problems or complex subjects. As a substitute for a real tutor, ChatGPT provides specialised guidance and explanations. The concept offers a dynamic platform for learners to practice conversational skills, receive immediate feedback, and improve their linguistic ability. This dynamic platform has excellent promise for language learning.

Developing Creativity: ChatGPT is a precursor to creativity, not limited to practical problems. ChatGPT turns into a partner in ideation for individuals struggling with the elusive spark of inspiration. ChatGPT injects a fresh stream of inspiration, working as a catalyst for invention, whether you’re a writer looking for new plot twists or an artist wishing for a fresh visual perspective.

Facilitating Information Retrieval and Research:

ChatGPT is a valuable ally for academic and research settings. Due to its skill in information summarisation, sorting through big datasets is now a simple task. Researchers and students can use ChatGPT’s capacity to condense complicated information into summaries to accelerate the process of knowledge acquisition. The competence to quickly and precisely respond to user inquiries through the question-answering feature furthers the research procedure.

Ethical Considerations and Challenges:

 As we look at ChatGPT’s powers, discussing the ethical issues and problems associated with its use is essential. After being trained on various datasets, the model replicates the biases found in the data it learns from. Researchers and developers struggle to eliminate biases to guarantee equitable and fair interactions. Worries about the potential abuse of AI-generated content and the demand for strong security measures further highlight the ethical issues surrounding ChatGPT’s widespread use.

Future Perspectives: 

ChatGPT’s journey is far from over; it is only getting started. ChatGPT also develops along with technology. In subsequent iterations, contextual comprehension, problem-solving skills, and understanding of user intent can be improved. AI-human collaborations are anticipated to become more intense, establishing a relationship where the strengths of both parties are combined for optimal effectiveness and innovation.

Conclusion:

As a transformational force reshaping how we navigate the digital world, ChatGPT appears in the great tapestry of artificial intelligence as more than just a conversational agent. Its applications, from improving consumer interactions to encouraging creativity and advancing education, demonstrate its adaptability. But with great power comes great responsibility, and ChatGPT’s ethical issues serve as a timely reminder of the need for caution when using it. ChatGPT serves as a lighthouse, exposing the limitless possibilities that lie ahead, waiting to be explored and used for the benefit of humanity as we travel the vast landscape of AI.

Keyword: ChatGPT, Artificial Intelligence, Content Creation, Creativity, AI Human Collaboration, Education, Tutoring, Ethical Considerations

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Introduction:

A worldwide recognized credential that gives professionals a thorough understanding of theoretical concepts and real-world applications of quantitative finance is the Certificate in Quantitative Finance (CQF). Derivatives, risk management, mathematical finance, derivatives, risk control, financial programming, and quantitative trading strategies are some subjects covered in the curriculum. The Certificate in Quantitative Finance (CQF) will give you the specialized quantitative skills necessary for success, transforming your career. Because of this, a focus is placed on teaching relevant, practical skills you may use immediately. 

Professionals can acquire the knowledge and abilities necessary to succeed in computational finance roles through the CQF program. The flexible nature of the curriculum enables working professionals to retain their employment while enrolled. Probability theory, stochastic calculus, and the pricing of derivatives are some basic concepts covered in CQF Level 1. Building on these ideas, CQF Level 2 discusses more complex subjects, including exotic products, model validation, and algorithmic trading. Professionals who complete both levels of the CQF program will thoroughly understand quantitative finance, preparing them for various positions in the computational finance industry.

Availability of CQF Courses in Belgium:

Belgium has not had any particular businesses providing CQF Level 1 & Level 2 courses. On the other hand, Belgian citizens can sign up directly for the CQF course on the Fitch Learning website. The flexible curriculum offers access to various online tools and support, enabling professionals to continue working while they study. The company that provides the CQF program in Belgium, Fitch Learning, does not have a physical presence there. Belgian citizens can still apply to the program and take distance learning courses. Your career success, both now and in the future, is the goal of the curriculum. Your enrolment price includes everything you will need to complete the qualification. This covers pre-program planning, faculty assistance, tuition, assessments, textbooks, access to the CQF alum network, the CQF Portal, the CQF App, the Lifelong Learning Library, and a one-year membership to Wilmott Magazine. This guarantees that neither you nor your company will incur any additional charges. The CQF curriculum is revised every three months to include the most crucial market practices.

Because the program is delivered online, anyone can access it. Local institutions in Belgium can provide computational or quantitative finance courses besides the CQF curriculum. In finance, known as quantitative finance, financial data is analysed using mathematical models and tools to make predictions and judgments. Numerous academic institutions in Belgium provide undergraduate and graduate-level quantitative finance courses. This essay will concentrate on the curriculum, advantages, and employment chances of the level 1 and 2 computational finance courses provided in Belgium.

Quantitative analysts evaluate financial data and forecast future market patterns using mathematical models and techniques. They work for hedge funds, investment banks, and other financial organizations. Financial risk is assessed and managed by risk managers using statistical methods. Banks, insurers, and other financial organizations employ them. Financial engineers design and test economic goods and solutions using mathematical and statistical models. Banks, insurers, and other financial organizations use them. Portfolio managers manage investment portfolios, choosing investments based on risk analysis and market trends. Numerous institutions in Belgium, such as the Solvay Brussels School of Economics and Management, the Vrije Universiteit Brussel, and KU Leuven, offer level 1 quantitative finance courses. A foundation module for the Master in Quantitative Finance program offered by the Solvay Brussels School covers subjects including statistics and probability, financial mathematics, and financial markets. A core module on quantitative approaches in finance is part of the Master in Quantitative Finance program offered by the Vrije Universiteit Brussel. This module covers financial modeling, risk management, and investment analysis. A core mathematical finance module in the Master of Science in Financial Engineering at KU Leuven covers stochastic calculus, option pricing, and risk management. Taking level 1 and level 2 quantitative finance courses can lead to various financial employment prospects. Taking a level 1 course in quantitative finance has many advantages. In addition to developing a thorough understanding of the statistical and mathematical techniques used in finance, students will also obtain knowledge of financial markets and instruments. Many different financial careers, such as investment banking, asset management, risk management, and financial analysis, benefit from having this knowledge. Students who successfully finish a level 1 course in quantitative finance are also well-prepared to undertake more advanced or graduate-level coursework in the subject. By presenting increasingly complex mathematical and statistical

techniques used in finance, level 2 courses in quantitative finance aim to build on the foundation offered in level 1 courses. Advanced derivatives pricing, stochastic calculus, and financial econometrics are typically covered in the curriculum. Along with learning how to create and evaluate quantitative trading strategies, students will also learn about more complex financial instruments like exotic options.

Numerous foreign banks and financial institutions operate in Belgium, where the financial services sector is expanding. There is a need in the industry for qualified individuals, particularly those with a solid grasp of quantitative finance. Graduates of the CQF are well-positioned to work as quantitative analysts, risk managers, and trading strategists in the Belgian market. With good pay and room for professional progression, these positions are in high demand.

Conclusion:

Despite having no physical presence in Belgium, Fitch Learning still allows residents to sign up for the CQF program and pursue distance learning there. Professionals who complete both program levels will thoroughly understand quantitative finance, preparing them for various positions in the expanding Belgian financial services sector. A CQF qualification can be a worthwhile career investment because it offers chances for job progression and competitive pay in a demanding and fulfilling field. CQF offers precisely the right mix of the theoretical underpinnings and the practical expertise required in applications to real-world use cases. The CQF, acknowledged by the financial services sector, is a requirement if you want to advance or take on a career associated with quants. It will give you various modern quantitative skills and strategies that will help you flourish in today’s markets.

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Introduction
The benefits of the utilization of the construction contracts include, the requirements of the
agreement while performing home building, the contract paper preserves the rights of the
contractor or builders, superintendent, principles and the other involved parties. In
accordance with the Crown Build project case study, the building construction is located in
the NSW area and it is going to be a four storey building with the fixed amount of AUD28
million and within a fixed timeline as mentioned in the contractual document of this building
project and the contract has been signed under AS4000-1997 regulation. But in the middle of
the project development, it has been detected that the beam size is incorrect and the
contractor has provided notice to the principal and superintendent of the project. The
superintendent has corrected the drawing with correct beam size and instructed to eradicate
the implemented wrong beams. Now gradually the quantity of the handrails has increased
with labour const and delivery delay. Now, the contractor can apply for different progress
claims under different clauses.
Task 1
The Australian building industry mainly follows the laws and regulations of ABIC or
Australian Building Industry contracts, HIA or housing Industry of Australia and the
government contracts. Each of the construction projects in Australia follows jurisdictions of

Building and Construction Industry Security of Payment Act 1999 (NSW), Home Building
Act 1989 that mainly focuses on the building activities of the NSW Area. For the residential
building construction in the NSW area under Schedule 1 of Home Building ACT 1989 refers
that the roof plumbing and Specialist work will be done in relation with dwelling. Governing
law Clauses refers to the transactions between the parties that are mainly operated in the
territories and the states and the parties generally maintain and follow the legislation
attributes of Competition and Consumer Act 2010 (Cth) and the payment security legislation
(Wang and Burdon, 2021). According to the considered mandatory of the general guidelines
of the construction projects, the scope, timeline and the allocation of roles and responsibilities

will be mentioned (Appendix 3) The payment schedule along with the provisional sum and
the contract sum will be written and also the dispute resolution, relief damage, limitation
clauses and available reliefs are also mentioned in the construction contracts. The general
principles of the construction contracts uses different objectives such as the type of work

4
(commercial, design, residential), size and value of the contract, legislative requirements for
state and the mention of the parties who are administering the contract paper such as
architect, contractor, superintendent and the principles.
In accordance with the Australian Standards (AS) there are different general conditions that
are prepared by Standards Australian Committee. The general principles of construction
contract laws are described here-AS 4000-1997: This contract is signed for the construction
delivery purpose and is known as “general conditions of a contract”. AS 4901-1998: it is
mainly as a sub-contract and it is used with the AS4000 principles. AS 4902-2000: this is
mainly built for the construction delivery and design purpose and it is a variant of AS4000.

AS4905-2002 is signed for the minor contract conditions and it is administered by the
Superintendent. Thus, it is clear that the selection of the contract depends on the different
circumstances but there is some general reflection- The amendments or the body of the
contract, instruments of the contract or agreement that are written formally, and the annexure
parts. Some basic features of AS4000 are- the contractor of a construction project is required
to m\execute the completion of the construction project within a fixed timeline and at a lump
sum price. It is important to sign the agreement with the clearly mentioned date of completion
of the construction contracts, if the extension of time is required, and the contractor will have
to provide a ‘qualifying cause of delay’ (Swift, 2019). The case study deals with the
construction project of Crown build that is facing structural difficulties due to the proposed

wrong beam size and this dispute can be resolved by the AS4000-1997 contractual agreement
with the proper utilization of the clauses.
The advantages of using the standards forms of the Australian contracts are- it can reduce the
total cost, the scope of negotiation can be avoided with the signing of document and thus
influences the speediness of the process, However, in the agreement, the rights of the both of
the parties, the proper mentioning of the conditions of the contract, expected date of project
completion, the date of work commencement and the other terms and conditions related to
the construction project are clearly mentioned in the construction contracts. The benefits of
the utilization of the construction contracts include, the requirements of the agreement while
performing home building, the contract paper preserves the rights of the contractor or

builders, superintendent, principles and the other involved parties. The construction contracts
help to lay out the planning and conditions of the owner very clearly. It also ensures that the
owner of the building and the contractor are performing together in order to achieve a

5
common target, The clear guidelines of the contracts helps to perform a better construction
performance and the associate legislations add value to the protection of the builders and
traders (Jones, 2021). In addition to that the changes can be possible if there is any evidential
defect or damage or complaint occurs during the process.

Task 2
According to the case study of the Crown Build, the construction of the four storey building
under Crown Build developer is facing structural deficiencies as the superintendent of the
project has proposed wrong size of beams in the design paper. This issue has been resolved as
the contractor has informed the superintendent and the superintendent has issued a new
design with the correct size of the beams. Moreover, the superintendent has informed us to
remove the used beams and replace them with the correct beams (Appendix 2). Now this
situation has increased the amount of the stair handrails and thus it is enhancing the cost and
the time period. In this case, the contractor will apply for the provision of the compensation
rate from the superintendent as the dispute occurs due to the provision of incorrect
information by the Superintendent. This is a communication problem in the construction
management project.
The construction project of the Crown Build has been made according to the law of AS 4000-

1997 thus it includes a fixed timeframe and fixed allocated cost. For the Crown Build project
the time frame is 24 months and the allocated cost is AUD 28 million. But as the changes
have been done in the building design along with the beam sizes, there is a qualifying cause
of extension of the time period. Thus the contractor can apply for the delay delivery of the
project and delay cost under the AS4000-1997 legislations (EL GEZERY, 2018). The
contractor can apply for the EOT or the delay cost under AS4000 policy as the issue has been
caused by the omission of the Superintendent. In this regard, the qualifying cause of delay
compensable cause, 8.1 can be claimed for achieving the incurred cost due to the quantity
enhancement of the stair handrails, labour cost and beam removal cost.
Under clause number 25.3, the delay cost of the construction of Crown Build project involves
the labour cost. In addition to that the clause number 11.2 is also applicable in this regard as

the changes have been made and thus the costing structure is changing. The constructor can
use the clause in order to include the additional expenses with the lump sum cost of the
project. EOT can be applied in this case as there is a qualifying cause of delay as the mistake

6
has been done by the superintendent and the contractor can apply for achieving a relief. It
cannot be ignored that the principal of the project has also omitted the mistake made by the
superintendent in the beam size (Rıgga, 2019). In accordance with 34.2 clause number, the
contractor of Crown build has already sent a notice to the superintendent and the principal to
apply for EOT. This EOC will be received within 28 days after the claim has been done and
the delay cost has a qualifying cause of delay under clause number Qualifying cause of delay,

CC, 8.1.
Task 3
According to the policies of AS4000, the contractor of Crown Build can claim for the
expansion of the time frame in order to carry out WUC and the contractor needs to prepare a
qualifying cause of delay statement with evidential attributes. There are fundamentally two
types of qualifying cause of delay- i) it is applicable when any omission or mistake is made
by the superintendent of a building construction project and ii) it is applicable when the
mistake or default is made by the contractor of a building construction project or due to
industrial and weather conditions (Van Der Westhuizen and Evans, 2019). In the case of the
Crown Build project, the mistake has been performed by the superintendent of the building
construction as in the initial design the superintendent has proposed an incorrect beam size
which is shorter than the required beams. The Item number 23 can identify another factor
about the qualifying cause of delay as it measures if the EOT is not grantable in this situation.
After that the extension delay will be transformed into the calendar and the business days.
Under clause number 34.2, the contractor will be liable to submit the delay notice and in this

case the contractor of Crown Build has to submit proper documentation with the evidence of
the beam fault to the superintendent of the building project and the principal (RUGINĂ,
2021). This documentation will include the cause of delay and the estimated delivery date of
the project. In this regard it can be considered that claiming of EOC notice and delay notice
are different notices issued by the contractor. The provision of EOC notice comes under
clause number 34.2 and the delay notice provision comes under clause number 34.3. In
accordance with the regulation of clause number 34.3, the contractor of Crown Build has to
provide evidence regarding the fault in the beam size, responsible person and the extended
timeline in the notice of the EOT.

The process of claiming for EOT under AS4000 includes the submission and accessing of
notice of delay with the evidences for ‘qualifying cause of delay’ under the clause number

7
34.2, provision of delay notice, EOT claiming notice under the clause number 34.3, delay
damage claim as stated in the clause number 34.9 and 41.1 and the final assessment under the
clause number 34.4 (Appendix 1). The dispute in the construction building project will come
under 42.1 and the progress claim will be done as an activity of the payment security policy
according to clause number 37.1 (Montalbán-Domingo et al. 2019).
However, demonstration of the delay will be properly reported in the EOC notice. In
accordance with the policies, the superintendent of the Crown Build project has taken
mitigation steps in order to resolve the issue of the incorrect beam size. For taking effective
steps, the superintendent has designed a new building drawing with correct beam size and
instructed to remove the wrong beams that are already implemented in the building.

However, clause number 34.9 is identifying the compensable cause under AS4000-1997. Due
to the omission and the defaulted act of the superintendent, the clause number 1.1 stated that
it is a subject of compensable cause. The item number 26 (Annexure Part A) can detect the
other qualifying causes of damage delay and it also can be ‘Nil’ but the ‘Nil ‘refers that there
is no additional cost found in the case.
The quantum inclusion and the basics of claim need to be considered while preparing the
notice for the damage delay claims. The contractor has to submit and keep updating the
prepared claim as evidencing aspects for the delay. The clause number 34.4 includes both the
non-qualifying and qualifying delay causes in the cases of the overlapped situation. In this
case, it can be considered the prevention steps will be evaluated by the contractor to measure
if the objectives are affecting his attributes or not. Moreover, according to clause number

42.1, the contractor can also provide a dispute notice if he found any disagreement with the
proposal of the superintendent’s instruction (Adzoyi and Nani, 2021). The contractor can also
involve incurred cost that has been increased due to the replacement of the shorter size
beams, labour cost and the increased quantity of the handrails. These inclusions of the cost
will be done under clause number 36.2.
Task 4
There are fundamentally two reasons for claiming cost. Firstly, the incorrect beam size has
extended the delivery date of the building construction and on the other hand the labour cost
associated with the extension of the project and the removal and implementation of the newly

proposed correct beams. These types of costs are regarded as the “global cost claim”. In this

8
regard the superintendent will be considered as a liable person to provide the compensation
cost to the constructor or the builder. The clause number 36.2 indicates that the incurred cost
structure can be claimed by Crown Build as the variation has occurred in the contractual cost
structure. The cost claim will be made as the superintendent has made a mistake in the
building drawing with incorrect beam size. In order to respond to the cost variation, the
contractor will provide the incurred cost quotation and this quotation needs to be verified and
sanctified by the superintendent as a sign of approval. This cost structure will include the
additional cost of the raw materials, labour cost and the extension period cost. It will be
called ‘cost plus agreement’. In accordance with the policies, the superintendent of the Crown
Build project has taken mitigation steps in order to resolve the issue of the incorrect beam
size. For taking effective steps, the superintendent has designed a new building drawing with
correct beam size and instructed to remove the wrong beams that are already implemented in
the building. However, clause number 34.9 is identifying the compensable cause under
AS4000-1997 (Klee, 2018). Due to the omission and the defaulted act of the
superintendent,
the clause number 1.1 stated that it is a subject of compensable cause.
According to clause 26, the expense claim will involve the additional cost with the lump sum
cost in the contract. In addition to that the clause number 25.6 will be applicable as it
indicates the delay labour cost that is a delay damage expense. The clause number 11.2 needs
to be applied as there is a verified costing structure in the construction of the Crown build
project. The clause number 26 will also include the additional costs with the main costing
structure. Now the additional cost includes the labour cost, implemented beam removal cost,
extension cost and the quantity increment cost of the handrails (Hastie, Sutrisna and Egbu,
2017). The value of the raw materials will be added in the additional cost structure according
to the law of AS4000.
Conclusion
As the Crown Build project has been signed under the law AS 4000-1997, the financial and
delay dispute will come under different clauses. The provision of EOC notice comes under
clause number 34.2 and the delay notice provision comes under clause number 34.3. In
addition to that the clause number 25.6 will be applicable as it indicates the delay labour cost
that is a delay damage expense. Under clause number 25.3, the delay cost of the construction
of Crown Build project involves the labour cost. In addition to that the clause number 11.2 is
also applicable in this regard as the changes have been made in the cost structure.

9

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The Modern Age is the age of Science. Now-a-days we cannot take a single step forward without taking the help of Science. Science has made us what we are today. The Wonderful Inventions of Modern Science are so numerous that all of them cannot be mentioned within the short space of an Essay. Ancient timings man was used to travel by bullock cart but now-a-days man can travel from one place to another place world-wide within a few hours time by Aeroplanes. Science has Invented many wonderful machines which made our daily life very easy and smooth. Like Machine learning, Artificial Intelligence which can make traffice signals without the help of man. Many Developed Countries like Europe, India can manage their traffic signals by Artificial Intelligence.

Heavy Duty Cranes can lift heavy weights, Tractors can plough fields.
Machines can cook our food and serve it for us. Electricity is another wonderful inventions of Modern science. Electricity made night to day itself. Science has made us wonderful inventions in case of medicines also.

Vaccines check the spread of infections as cholera, smallpox, etc. penicillin and streptomycin have proved to be a boon for humanity. Through the x-ray and cat scanners we can see the inner parts of the human body.  COVID-19 Pandemic also controlled by Science by inventing injections although it is on trial basis but yes, many human life save out of danger by wonderful inventions of life saving drugs.

Computer is another recent wonderful Inventions of Modern science. Computer is a machine which processes information and preserves memory. Computer makes calculation at very fast rate. Computer are being used in every field e.g. medicine, communication, space research, predicting weather, banks, industry, business and scientific research etc.

Still Science will contiue to play a more & more important role in the life of Man & society which cannot be deniel. Science can destroy a modern city in the Twinkle of eye by atomic Energy like Herosima and Nagasaki.

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Abstract

Contents
Abstract 2
Table of Content 2
List of Figures and Tables 2

  1. Introduction 2
    1.1 Research Question 3
    1.2 Research Purpose 3
    1.3 Research Rationale 3
  2. Literature Review 4
    2.1 Strategic HR Management 4
    Common Global Practices, SHRM at IBM: A Case Study 4
    2.2 Theory to Praxis 4
    SHRM Theories, Implementation at IBM 4
    2.3 Current Issues 4
    Recruitment, Training & Motivation, and Retention 4
  3. Methodology 4
    3.1 Research Philosophy 4
    3.2 Qualitative and Quantitative Approaches 4
  4. Selected Research Methodology 4
    4.1 Research Approach 4
    4.2 Sampling 4
    4.3 Data Collection 4
  5. Findings and Analysis 4
    5.1 SHRM Approaches at IBM 4
    5.2 Recruitment and Training at IBM 4
    5.3 Motivation and Retention 4
    5.4 Analytical Overview 4
  6. Conclusion and Recommendations 4
    References 8

    Appendices 9

Table of Content

List of Figures and Tables

  1. Introduction

According to the Annual Report 2015 of IBM, the current strategic imperative revenue mix
of the company, against the market get noted as follows –
Figure 1 IBM: Strategic Imperative Growth

Source: IBM (2015)

It has been clearly marked in the current competitive market scenario, IBM has considered its
strategic imperatives as significant elements to its management process. Its expansion in the
fields of analytics, cloud, mobile, security, and social context remains successful in gaining
27% of its total revenue of $25 billion in the year 2014. With the establishment of 3,000
patents in 2014, the company acknowledges that it is the capacity and efficiency of its human
resource (HR) that integrated technology in accordance to the business proceedings the
clients, and adding success to the company on a worldwide basis.
Considering developmental approaches of IBM as the core subject, this research is offering a
research on the ways the Human Resources are recruited, generated, maintained, and further

retained in IBM. The approach is in gaining information about the strategic management
formulations as considered by IBM in being able remain competitive in the global market.

For this purpose the official declarations of IBM, like Annual reports and news articles will
be considered. Further analytical overview will include various theories, peer-reviewed
journal articles, and literary sources for the understanding of Strategic Human Resource
Management, with close study of the practices in IBM.

1.1 Research Question
In the domain of HRM, why IBM can be idealised by a company, to gain knowledge about
sustainability and growth in the current global market?

1.2 Research Purpose
The core purpose of this report is to analyse the SHRM of IBM, in order to gain necessary
knowledge about the implementation of strategic theories and practices in the HR domain for
organisational success. As under the intensive pressure of globalisation, the companies are
facing enormous hurdles in recruiting the right employees, training and motivating them, and
get most strenuous in retaining valued employees; this research aims to offer the tips and
tricks of IBM in resolving these issues in particular.

1.3 Research Rationale
As against many competitive software companies, like Accenture, Hewlett-Packard, Apple,
etc., IBM with 379,592 employees, excels itself in the process of recruiting, training &
motivating, and retaining employees for organisational growth and long term sustainability in
the market (IBM, 2014). Its achievements and growth makes it one of the most best place for
generating a good career for an employee (IBM, 2015 a). This is the reason that IBM has
been selected here, as an ideal company to understand its HR strategic management for the
upliftment of those companies that still strive to gain more potentiality in global market.

  1. Literature Review
    2.1 Strategic HR Management

Common Global Practices, SHRM at IBM: A Case Study
2.2 Theory to Praxis
SHRM Theories, Implementation at IBM
2.3 Current Issues
Recruitment, Training & Motivation, and Retention

  1. Methodology
    3.1 Research Philosophy
    3.2 Qualitative and Quantitative Approaches
  2. Selected Research Methodology
    4.1 Research Approach
    4.2 Sampling
    4.3 Data Collection
  3. Findings and Analysis
    5.1 SHRM Approaches at IBM
    5.2 Recruitment and Training at IBM
    5.3 Motivation and Retention
    5.4 Analytical Overview
  4. Conclusion and Recommendations

Appendices

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EXECUTIVE SUMMARY:

This report is the outcome of a consultancy assignment contracted  to the author  by the senior leadership of   Wizz Air PLC,  a  European Low Cost airline( LCA). The brief given : ‘Wizz wants to be the no 1 airline in Europe”. Thus this report is essentially in the domain of strategy.  The current position (strategic) of the Company is assessed in relation to the industry( Low Cost Airline industry in Europe). The aspirational position( No1 among European LCAs) is mapped in the strategic space. The gap between the current and aspirational position( the strategic gap) is assessed. Various strategic alternatives to close the strategic gap considered are discussed  and evaluated.  Finally  a few  strategies are recommended and implementation strategies outlined.

Methodology:  The information and data for the analysis has been drawn   by extensive  research  in the aviation space, economy, socio- political environment,  annual reports of Wizz Air and  other competitors ,brainstorming sessions, and  focus group discussions. Tools like SWOT analysis, Balanced score card , value chain analysis have been used under a  the Internal Reporting Framework has been used.

Introduction :

Wizz Air is a low Cost  airliner   mostly  operating  in Central and East Europe(CEE)- Poland, Romania, Bulgaria, Hungary, Check R, Slovakia and  11 such others. It was established  in 2003.   became operational in 2004  and is one of the fastest growing  airline( being 4th in terms of capacity growth) in world,  with  capacity increase  18.9% in the year 2015-2016, to become 50 th largest airline in terms of capacity, carrying 23.8 million passengers in 2016. It has constantly added new routes and bases . As of now it operates in 500 routes from 28 bases and connects 141 destinations in 42 countries. It has continuously added to its fleet of air crafts . It has around 79aircrafts of  A320 A family. In terms of market share, it is a leader in geographical segment it operates  ie- Central and east Europe, where it has reported market share of 39.08% Financially it has done well , earning profits on a regular basis.It reported a net profit of € 225.3Million at a net profitability margin of 14.3% in year 2017.

Business Environment : The  Business environment for the European positive industry has been very promising after deregulation of the European commercial market in the nineties. No of paasengers carried by the industry is around 900 million per year and is growing 5% annually. The number of airports served are  over 400  and . The demand for travel across Europe has been ever increasing. The low oil prices and consequent low fares have helped spur the demand. The environment favours the low cost airlines and the share of the LCAs in passenger traffic is 38% . This is more than double the figure of 17% in Year 2015

Current strategy : The Wizz’ strategy is to be ultra-low cost air service provider. In trying to be attain cost leadership. It does so by increasing operational efficiencies. It[s average load factor is high  at 90.1% and aircraft utilisation is 12.5Hrs per day.It aggressively hedges on fuel prices  to keep fuel costs low. All these measures contributed to reducing the total air line unit cost  at € 3.75 per ASK.( available Seat kilometre). It is a niche player operating in a small geographical area- the CEE. It has achieved volume growth by increasing its network ( routes) in this area.

Competitor Analysis: Ryanair is the leader in the aviation industry in Europe in terms of passenger carried as well as by market capitalisation( value of the company). It is also a low cost  carrier. Its average fare charged per passenger is as  low as €40.5, which makes its break even load factor high at 73%. Nevertheless it’s able to be cost leader by being  operationally highly efficient with a passenger load factor of 94% and aircraft utilisation rate of 9.33 hrs.per day. It has increased its network in Europe as well as in specific markets across Europe( eg Israel). It is not averse to growth via joint ventures and acquisitions. Acquisition of Aer Lingus,  proposed offer for  Alitalia  takeover and investments in China are prime examples.

It is evident that both Wizz Air  and leader – Ryan Air are competing on the same variable Cost Leadershp. Table 1. gives a comparison of underlying variables which drive the strategy.

  Table 1  
Particulars: Wizz Air Ryanair
Av. Passenger fare (€0 65.73 40.5
Load factor (%) 90.1 94%
Air craft utilisation rate (BHrs/ day) 12.5 9.33

The low cost strategy requires a high operating efficieny in which the operating costs are the lowest. A comparison of  ratio operating costs /operational revenues of the two airlines are given below 

  Table 3  
Particulars Wizz Air Ryanair
Total revenues 100% 100%
Scheduled revenues 58.27 73
Ancillary revenues 41.73 27
Total operating expenses 84.3 77
Fuel and oil 23.88 29
Airport and handling charges 24.82 13
Others/ Route charges 3.34 10
Staff costs 7.19 10
Depreciation 3.66 7
Marketing, distribution and other 1.78 5
Maintenance, materials and repairs 4.75 2
Aircraft rentals 14.89 1
Operating profit 15.7 23

This shows that Wizz Air is able to match the leader Ryanair in many aspects of operational efficiency. However it looses out in  the items of airport handling charges and air craft rentals.  This indicates that Ryanair is able to keep these over heads  down  because of  higher volume of passengers carried  and favourable lease agreements

A comparison of .fare wars of different air lines in Europe  can also be gauged from the graph. Fig .1

Figure 1 shows the airlines carrying capacity versus  fare per kilometre charged.

From Fig.1 it is clear that Wizz Air and Ryanair are charging the  same fare per km but Ryan has almost 6 times greater capacity than Wizz Air.

The other comparisons are as follows;

  Table 3  
Particulars: Wizz Air Ryanair
Fleet size 79 400
Average seat / plane 190 189
Area of operations Central and east europe Entire Europe + others
Routes 500 2000
Bases 28 86
Airports served 141 210
Employees 3000 15000
     
     

Thus though the cost advantage of Ryan air is negligible , it has competitive advantage having a much greater coverage of operations and higher volume of passenger traffic.  Though the fare charged per Km is almost same for both airlines, it is possible that public perception is  Ryanair is cheaper compared to Wizz air as the share of revenue  from fares is higher at 73% for Ryan air and only 58% for Wizz air.

Thus the wide gap in competitive advantage that lies between the the No1 eurpean airliner and the aspirant for the No.1 position is in size – size of operations, size of area of routes and coverage, and larger capacity.

Situational analysis:

As part of the process of strategic mapping a SWOT analysis of  WiZZ air is made on the framework of internal reporting.

The internal reporting framework considers the processes of the organisation lead to changes in capital. Capital is  a collective concept – aggregate of all the resources used by the organisation as well as the relationship with all its stake holders which goes into create value both to the organisation as well as to the stakeholders. Value is said to be created when there is  a positve change/ transformation in the capital and value is said to be destroyed when such change is negative.  The framework categorises capital into six types-1) financial, manufactured, intellectual, human, social and relationship.

As WizzAir aspires to be the no1 in Europe, an assessment of each of components of capital in the lines of SWOT analysis. 

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